Desk Collection Officer - Financial Services

Join Smartec Technology Indonesia as a Desk Collection Officer in the dynamic financial services sector. This role is pivotal in managing and recovering outstanding debts while maintaining strong customer relationships. You will work in a fast-paced environment, leveraging your strong communication skills and problem-solving abilities to ensure timely collections and customer satisfaction. Based in Jakarta Selatan, you'll be part of a team dedicated to driving financial success.

As a Desk Collection Officer, you'll play a crucial role in our financial services operations. Your mission is to ensure that our clients' outstanding debts are recovered efficiently and effectively. You'll be responsible for managing collections, negotiating payment plans, and communicating with clients to resolve any issues. This role offers a unique opportunity to grow within the financial services industry, with a competitive salary of Rp 5,700,000 - Rp 7,500,000 per bulan.

📋 Tanggung Jawab Pekerjaan

• Manage and recover outstanding debts through phone calls, emails, and visits.
• Negotiate payment plans and settlements with clients to resolve disputes.
• Maintain accurate records of collections and communicate updates to the collections team.
• Build and maintain strong relationships with clients to ensure timely payments.
• Provide exceptional customer service and resolve client inquiries and complaints.
• Collaborate with the collections team and other departments to achieve collection targets.
• Stay updated on industry trends and best practices in debt collection.
• Ensure compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 3 years of experience in debt collection or a related field.
• Strong communication and negotiation skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of financial services and debt collection processes.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong organizational and time-management skills.

🛠️ Keahlian

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